Business Process Outsourcing (BPO)


Overview

BEST is a leading BPO and IT Solutions provider. We offer a 24/7 global helpdesk and three fully integrated state-of-the-art, logistically disparate facilities with experienced professionals aiding our customers in driving sustainable business growth. BEST adheres to strict international standards in service quality and dependability. We understand the diverse technological needs and demands of an evolving global enterprise. Our services portfolio includes comprehensive BPO Services & Software Solutions. Driven by our belief in constant innovation and progressive growth, we partner with our clients to provide them with a distinct competitive advantage. BEST has extensive experience in hosting and managing both domestic and international outsourced Contact Centers. Presently, BEST is delivering its services to a number of clients from various business verticals.

Why BEST Call Center?


Market information, Time Saving, Cost Containment, Increased Leverage, and Risk Reduction are just some of the Benefits of working with BEST. We are your low-risk solution to minimize your cost, maximize your Time and give your outsourcing effort the best chance of success. BEST is "Your one source to Outsource".

The benefits of working with BEST include:
  • We stand as the fastest growing BPO solutions provider in Pakistan.
  • Best-of-Breed IT Infrastructure & Support Functions.
  • Multi-site Facilitation – Three Fully Redundant Facilities.
  • Global IT Helpdesk with extensive 24/7 support for all our clients and operational teams.
  • Highly qualified and trained human resource from accredited universities with attrition rates among the lowest in the country.
  • Comprehensive Client Relationship Management with clear monitoring, administering and auditing systems.
  • Complete financial forecasts, cost benefit projections and control over desired spending to assist in customer decision making.
  • Premier client list including renowned local and foreign clients.
  • Ongoing investment in innovative solutions, human resource development and intellectual capital.

Services


BEST delivers versatile and proven Business Process Outsourcing solutions that synergize various aspects of your enterprise to give you a single view of your business.

Choose from a wide spectrum of solutions that provide the benefits of Cost Reduction, Enhanced Efficiency, Improved Profitability, Secured Data and Active Intelligence to any company, regardless of size or budget.

BEST offers a unified solution for your outsourcing needs, with a combination of seasoned customer service expertise and exceptional back office support.

We have wide reaching presence and bring together the expertise of one of the largest and most experienced force of human capital available to help you implement and maintain your outsourcing advantage.

Contact Center Solutions


Voice Services

Inbound | Billing | Sales Activation | Complaint Management | Information Helpline | After Sales Support | Order Taking | Customer Feedback

Outbound | Lead Generation | Collections | Appointment Setting | Surveys | Retention/Win-back | Informatory Calls

Inbound/Outbound | Optimization (Cross-selling & Up-selling) | Direct Response (Media & Correspondence) | Basic Sales Transactions

Non-voice Services

Email Correspondence | Live Chat | Returns Processing | General Correspondence

Medical Billing and Coding

BEST's state of the art Revenue Cycle Management Solutions are designed to meet all present standards of your insurance and patient billing needs. Flexibility of our service offerings allow customers to personalize them based on the needs of their specialty and size of their business from individual and small practices to large group of physicians.

Experienced and qualified staff allows BEST to increase and accelerate your cash flows with improved collection ratio, reduced days in AR ensuring timely follow up and appeals.

Our Medical Billing & Coding Services include:


Medical Billing:
Charge entry - Paper and Electronic submissions | Rejection handling | Insurances follow-ups | Primary and secondary billing and re-billing | Payment posting (Electronic Remittance Advice and paper EOBs) | Worker comp and no fault billing | Referral and eligibility tracking | Aging Reports

Medical Transcription:
Transcription from voice recorded files - Electronic setup for faster processing through file transfer protocol | High Accuracy Quality Control | Instant access to all voice and transcript files

Data Management Solutions:

Our Data Management solutions allow you to enhance data quality for effective mining, enable increased tracking and reporting capabilities and improve data integrity and oversight for your business.

Our Data Management Solutions include:
Data Entry, Cleansing & Aggregation | Data Validation | Data Enrichment | Data Acquisition | De-duplication | Duplication | Taxonomy | Data Analysis & Reporting | Compliance Violation.

Why is Data Management important for you?


Data Redundancy:
Each system, application and department within an organization collects its own version of key business entities, thus leading to redundant and poor quality data.

Data Inconsistency:
Enterprises spend enormous resources trying to reconcile master data, often with limited success. This process repeats itself as there is no mechanism for capturing and assimilating the data gathered from the first or successive reconciliations

Business Inefficiency:
Redundant and inconsistent master data leads to inefficient supply chain management, inconsistent customer support, customer dissatisfaction and wasted marketing efforts

Supporting Business Change:
Organizations are constantly changing, ensuring a constant stream of changes to master data. With no way of managing these changes, data is prey to redundancy, inconsistency and ineffectiveness

Content Development:

We produce content using a wide range of media and formats, including HTML, CSS, XML, PDF, Microsoft Office, audio/video and Adobe Flash.

Our Content Development Services include:

  • Website Content Development
  • Search Engine Optimized Website Content | Informative Articles  
  • Marketing Content Development
  • Sales Copy | Ad Copy | Banners & Fliers | Press Releases
  • Content for Viral Marketing
  • Blogs | Forums | Social Networking & Book Marking  
  • E-Learning Content Development
  • Computer Based Training Modules | Web Based Training Modules  |  E-Learning Content  
  • Multimedia Content Development
  • Story Board | Sales Scripts | Corporate Presentations